In this episode of ⁠⁠Leaders in the Arena⁠⁠, join Senior Consultant Luke Plating as he shares how companies can transform customer engagement through a fresh approach to experience design. Today’s customers are informed, discerning, and empowered with more choices than ever. To truly connect, businesses must move beyond traditional methods of understanding their audience and craft tailored experiences that resonate with distinct customer needs.

See how we helped Big Brothers Big Sisters create a comprehensive strategy & improve the volunteer experience.

Through leadership alignment and a data-driven approach, Kenco achieved unprecedented growth and strategic agility in under two years.