August 11, 2021 • 11:30 AM - 12:00 PM ET
The race to own customer experience is on! Today, 89% of companies compete primarily on the basis of customer experience (CX) – up from just 36% in 2010, says Forbes. Reducing friction during the buyer’s journey means customers will enjoy giving you their time and money.
Join us for a conversation with Kenco Chief Commercial Officer, David Hauptman who will share his insights on the power of customer experience design. David’s success across 20+ years with major corporations like Kenco, Geodis, and DHL can be attributed to his deep commitment to delighting customers. In this webinar, he will share his insights on the importance of innovating and managing customer experience and his recommendations for success.